Returns & Exchanges
SALES AND REFUND POLICY
Thanks for shopping at Minkys. We appreciate the fact that you like to purchase our great Minkys products. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our Minkys products, whether you’re at the Minkys Online Store, or on the phone with the Minkys Contact Center.
All products are not available on a "try and return" basis.
We fundamentally believe you will be thrilled with our Minkys products you purchase from the Minkys Online Store. That’s because we go out of our way to ensure that they’re the best quality.
PRODUCT RETURN/EXCHANGE - CLAIM OF DEFECT
If the Buyer (you) determines the product(s) shipped to you are defective email firstname.lastname@example.org within 5 business days of delivery or call 888-670-9083. Pictures are required to be emailed in showing the defective/ damaged product. After 5 business days of delivery the products are nonrefundable.
ALL products are not available on a “try and return basis”.
PRODUCT RETURN/EXCHANGE- FOR ANY REASON
For hygienic and quality control reasons, Minkys,can NOT accept returns of any individual product, unless minkys shipped the wrong items, only then can items be exchanged. Items that have been opened and used CANNOT be returned. In the event that your shipment is damaged or incorrect please contact us within 5 business days for a resolution by emailing email@example.com or calling 888-670-9083.
Product must be returned directly to:
Attn: Customer Service
400 S Millpond Dr, Suite D1
Lehi, Ut 84043
Unauthorized returns will NOT be shipped back to the sender, unless the sender covers all shipping fees.
Due to the limited shelf life of adhesive, they cannot be returned. ALL PRODUCTS ARE NOT AVAILABLE ON A “TRY AND RETURN” BASIS.
ORDER CANCELLATION - FOR ANY REASON
If you need to cancel your order please call 888-670-9083. If your order has not shipped Minkys will refund you the full amount. If they order has left our warehouse and is in transit we do not issue a refund until we have received the product back at our warehouse. If the items in the package are in any way damaged, Minkys will NOT issue a refund for damaged product. Minkys is not responsible for these types of return shipment fees.
The product must be returned to:
Attn: Customer Service
400 S Millpond Dr, Suite D1
Lehi, UT 84043
TRACK YOUR ORDER
Minkys is not responsible for lost of stolen packages. Once your order is ready to be shipped you will receive a tracking number. Please track your package and be aware of when your order is supposed to arrive. If you encounter ANY shipping problems please contact your local post office directly.
MINKYS LED LIGHT
One year warranty on Minkys LED lights.
REFUNDS ON WORKSHOPS
Class cancellations by student with written notice will receive a refund, less the $50 non- refundable registration fee. If your kit has already shipped you will be refunded for all but the $50 non-refundable & $50 for shipping of kit back to Minkys warehouse. Kits ordered for a class
NO GUARANTY OF CERTIFICATION/RIGHT TO DECERTIFY
For general public safety, and to protect the brand and reputation of all those who successfully comply with Extend Your Lashes safety standards and practices, Extend Your Lashes does not guarantee certification and maintains the right to de-certify individuals that the company perceives may cause harm to either individuals or the brand.
Attendance at Extend Your Lashes training does not guarantee certification. You must be able to demonstrate to a Certified Extend Your Lashes Instructor that you can perform the technique safely, or at our sole discretion you may be invited to attend additional training at no additional cost.
Extend Your Lashes, INC in its sole discretion, reserves the right to decertify and prohibit Buyers use, or any of Buyers affiliates use of Extend Your Lashes products, brand, logo, marketing materials, marketing services, images, and all forms of training material for substandard applications of eyelash extensions or any practice that is perceived by Extend Your Lashes to be unsafe. Because of quality control and related issues, Extend Your Lashes INC reserves the right to decertify anyone using non-Extend Your Lashes adhesives or other components not distributed by Extend Your Lashes INC when applying Extend Your Lashes products for a client.
ADDITIONAL BASIC TRAINING AT NO ADDITIONAL COST
If after taking the training, you either need, or prefer additional instruction, you are welcome to attend another scheduled training session at no additional cost. If you would like to schedule a review session, please notify our office as soon as possible to reserve your spot as space is limited.
MODEL REQUIREMENT FOR TRAINING CERTIFICATION
You are required to bring a model to the training, however if you are traveling from out of town and are unable to do so, please contact us as soon as possible and we will attempt to make arrangements for you. Please inform your model of the time they need to be present for the training.
FOR PROFESSIONAL USE ONLY
This product is not intended, nor should it be used for, self application of lash extensions. This product is to be applied only by individuals certified by Extend Your Lashes, INC and in accordance with the laws of your state.
State licensing requirements for the application of lash extensions vary from state to state, so it is incumbent upon you to research the requirements for your state and comply with any laws and regulations concerning the application of any lash extension products. It is the policy of Extend Your Lashes, INC to sell to licensed professionals in the beauty and medical industry. Whereas certain states do not require a license to practice certain beauty or body treatment disciplines (such as professional make-up artistry or permanent make-up artistry.
ACKNOWLEDGEMENT OF RISKS
You recognize that the procedure of applying eyelash extensions can never be 100% safe and that accidental injury to the eye or the premature falling of lashes may occur and that appropriate precautions must be taken to safeguard the well being of your client. You agree to use Extend Your Lashes, INC products in a safe manner and to take all measures of precaution such as, but not limited to: 1) requiring that contact lenses be removed for any given part of the procedure; 2) completely covering the lower lashes to protect them from bonding to the upper lashes; 3) covering and protecting the upper eyelids so that they remain closed for the duration of the procedure; 4) thoroughly consulting with the client to identify contraindications and ensure the client is a good candidate for lash extensions; and 5) using the eye irrigation solution for each client post removal of lash extensions, and as necessary. As a condition of your purchase of Extend Your Lashes products, you acknowledge and accept the inherent risks associated with applying lash extensions and agree to comply with Extend Your Lashes safety standards.
CLIENT IN-TAKE FORM/CONSENT TO EYELASH PROCEDURE
As a condition of your purchase of Extend Your Lashes INC products, you agree that you will not apply Extend Your Lashes products onto the eyelashes of any person without first having such person sign and date a standard Extend Your Lashes Client In-take Form entitled Client Sign In and Release of Liability, whereby the client is made aware of the risks of the procedure, consents to the procedure.
RIGHT TO DISCONTINUE, REFUSE SALE, AND SUBSTITUTE
Extend Your Lashes, INC reserves the right to discontinue or refuse sales of our product to anyone and to discontinue or substitute any product contained in our kits or within our product line without prior notification. Extend Your Lashes, INC in its sole discretion, reserves the right to prohibit Buyers use, or any of Buyers affiliates use of its products, brand, logo, marketing materials, marketing services, images, and all forms of training material and pursue all legal remedies as allowed by law. Extend Your Lashes; INC reserves the right to takes such steps if any of the terms of this agreement are violated and for cause. Examples of causes that may persuade Extend Your Lashes, INC to prohibit use of its products, brand, logo, marketing materials, images, and all forms of training material are, but not limited to:
- Substandard applications of eyelash extensions and/or unprofessional behavior as determined by company or repeated complaints by customers
- Offering service at substandard prices for market area.
- Revealing confidential, proprietary or copyrighted information to any other individual.
INDEMNIFICATION AND WAIVER OF LIABILITY
YOU AGREE TO DEFEND, HOLD HARMLESS AND INDEMNIFY EXTEND YOUR LASHES INC, ITS OWNERS, OFFICERS, DIRECTORS, AGENTS, INDEPENDENT CONTRACTORS, EMPLOYEES, SUPPLIERS AND LICENSORS (EXTEND YOUR LASHES, EXTEND YOUR LASHES INC ET AL ) AGAINST ALL COSTS, DEMANDS, LIABILITIES, EXPENSES AND LOSSES, (INCLUDING REASONABLE ATTORNEYS FEES AND COSTS) INCURRED THROUGH YOUR VIOLATION OF THESE TERMS OR INCURRED THROUGH ANY CLAIMS BY THIRD PARTIES AGAINST EXTEND YOUR LASHES INC OR ANY OF ITS OFFICERS, DIRECTORS OR AGENTS BASED UPON YOUR USE OR APPLICATION OF EXTEND YOUR LASHES PRODUCTS ON ANY PERSON. YOU ALSO AGREE THAT ANY LIABILITY OF EXTEND YOUR LASHES INC CONCERNING THESE PRODUCTS REGARDLESS OF THE THEORY UPON WHICH RELIEF MAY BE BASED (WHETHER CONTRACT, TORT OR OTHERWISE) SHALL BE LIMITED TO THE AMOUNT OF MONEY YOU HAVE PAID TO EXTEND YOUR LASHES INC FOR THE SPECIFIC PRODUCT AT ISSUE AND THAT WITHOUT THIS RESTICTION, EXTEND YOUR LASHES INC WOULD REFUSE TO SELL THESE PRODUCTS TO YOU. IN NO EVENT WILL EXTEND YOUR LASHES, INC OR ITS DIRECTORS, OFFICERS, OWNERS, EMPLOYEES, INDEPENDENT CONTRACTORS, SUPPLIERS AND LICENSORS (EXTEND YOUR LASHES, INC ET AL) BE LIABLE FOR ANY CLAIMS, DEMANDS, DAMAGES, LIABILITIES, SUITS, ATTACHMENTS, JUDGMENTS, LOSSES, PENALTIES, FINES, SETTLEMENTS, EXPENSES, INCLUDING COURT COSTS AND REASONABLE ATTORNEYS FEES INCIDENT THERETO; INDIRECT, SPECIAL, INCIDENTAL, ECONOMIC, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES ARISING OUT OF THE USE OR MISUSE OF PRODUCTS OR SERVICES SOLD BY EXTEND YOUR LASHES, INC. BUYER SHALL INDEMNIFY, DEFEND AND HOLD HARMLESS EXTEND YOUR LASHES, INC ET AL FOR ALL SUCH CLAIMS AND ACTIONS IN EACH CASE NOTWITHSTANDING THE ACTUAL OR ALLEGED NEGLIGENCE (WHETHER ACTIVE OR PASSIVE, SOLE OR CONCURRENT, SIMPLE OR GROSS), STRICT OR STATUTORY, PROVIDED THAT THE EXTEND YOUR LASHES, INC LIABILITY WILL BE LIMITED TO THE PURCHASE PRICE OF THE PRODUCT.